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Booking Information & Conditions

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Terms & Conditions for your holiday at the Hotel Zum Senner Zillertal-adults only


Arrival and departure:

On the day of departure, we will provide you the room until 11.00 am, on the other hand, ask for your understanding that the room can usually not be moved before 2 pm.
An earlier arrival can be communicated to us and we will try to consider your request for a previous check in.




To guarantee the reservation, we ask you to pay a deposit of 50% of the total amount upon booking. We ask for your understanding that reservations, exclusively with credit card, are guaranteed by the receipt of payment on our Paypal account or bank account. This also applies to last minute bookings.
Bank connection Hotel Zum Senner:
Iban: AT31 3632 0000 0004 1848, Bic: RZTIAT22320
For guests from non-EU countries, we recommend payment by means of credit cards or by request of the bank account for Switzerland
Price and terms of payment: In the case of errors in price data, we reserve the right to make an adjustment and refer to the current price lists.




One-time final cleaning € 15,-. We ask for your understanding that only 1 dog per room and maximum of 4 dogs can be accommodated in the entire hotel. On registration, your four-legged darlings can also go to the restaurant. We reserve the right to charge for a change of bed linen as a result of the dog.



Half-board menu & Restaurant:

From april 2020 the restaurant is temporary closed. No halfboard menu and dinner served in the restaurant. Guests can book the rooms with the splendid breakfast.



Cancellation Policy:

Room cancellations are only valid in writing. Up to 31 days prior to arrival no cancellation charges. From 60 days to 15 days prior to arrival, we charge 30% of the total package price. The entire package price will be billed from 14 days before departure or early departure.
The accommodation contract by the Hotel Zum Senner Zillertal can be terminated by unilateral declaration for reasons justified by objectively justified reasons, no later than three months before the agreed holiday.
Cancellation conditions: The Austrian Hotel Regulations apply.
We recommend a travel cancellation insurance - Your travel insurance




Guests with vouchers  it is possible to book directly to our homepage

Vouchers that can be purchased via the seller's website (hereinafter referred to as "gift vouchers") can only be redeemed by the seller, unless otherwise stated in the voucher.

Performance certificates are valid for 5 years from the date of issue !


Gift vouchers and remaining credits of gift vouchers are redeemable until the end of the third year after the year of the voucher purchase. Remaining credits will be credited to the customer until the expiry date.


Gift vouchers can only be redeemed before completing the order process. A subsequent settlement is not possible.

When placing an order, several gift vouchers can be redeemed.


Gift Certificates can only be used for the purchase of goods and not for the purchase of additional Gift Certificates.


If the value of the gift voucher is insufficient to cover the order, one of the remainder may be paid by the seller to settle the difference
offered payment methods are selected.


The credit of a Gift Certificate is neither paid in cash nor interest.


The gift certificate is transferable. The Seller may make a redeeming contribution to the respective holder redeeming the Gift Certificate on the Seller's website. This does not apply if the seller is aware or gross
negligent ignorance of the non-entitlement, the inability to work or the lack of representation of the respective owner.



Late arrival:

Unused services are not refunded. Packages are non-refundable



Room preferences:

Please note that it is possible to book room categories, but not to reserve rooms and floors.




We accept Cash, MAESTRO-card, Visa, Amex und Master Card.



Airport Taxi:

Four Seasons - Tel .: + 43/512 / 584157-0 or by e-mail at office@airport-transfer.com.



Rental cars:

Europcar Munich Airport - Tel .: +49/89/9735020 or Budget Munich Airport - Tel .: +49/89/97586705, Budget Innsbruck Airport: +43/512/287181.



Non smoking - smoking?

We would like to point out that our rooms are non-smoking and are not smoked in the entire dining area. They can smoke on the balcony, in the lounge of the restaurant or on the terrace.



Adults only Hotel:

We are a hotel for adults. The rooms and suites can not accommodate extra beds and baby cots. Persons aged 18 and over are welcome. Maximum occupancy of rooms and suites - 2 adults. Reservations of persons under 18 years can be rejected by us and reservations are canceled.



Price list:

For reservations made from 14.1.2019 - regulars bonus - from the 2nd stay onwards, our guests receive a discount on the list price by entering the promo code. You must be saved with a stay with us in the hotel. On follow-up reservations, the regulars bonus is not yet applied. For example: book 1 night and then book 6 more nights is not possible. No bonus can be granted on already agreed special prices.

With the appearance of the new price list all previous ones lose their validity! Price changes, misprints and errors, as well as changes in the offer.



General terms and conditions for the hotel industry:

The general terms and conditions for the hotel industry can be found at this link:     AGBH